Privacy Policy
General
At "Dvir Electrician & Consulting" we respect the privacy of users on our website. The purpose of this policy is to explain transparently how we treat information that may be collected when using the site.<br/>Use of the site indicates your consent to this privacy policy.
Information Collection
The site does not require registration. Information is collected through three channels:
- Information provided voluntarily: When you contact us via contact forms, WhatsApp button, or phone call through the site, you provide us with your contact details (such as name, phone number, and email address) of your own free will. This information is used by us solely for the purpose of contacting you back and providing the requested service.
- AI chat conversations: When you use "Dvir AI", the conversation content — including details you enter in the in-chat form and any files you upload — is stored by us for a defined period and transferred to external processors. Full details in the "AI Chat" section below.
- Technical & Statistical Data (Privacy Mode): We use Vercel Analytics in strict Privacy Mode. The system operates on a Stateless Architecture (no retention of PII on servers), does not use tracking cookies, and immediately anonymizes IP addresses. Collected data is purely aggregative and used for performance optimization without compromising user privacy.
Use and Retention of Information
The collected information is used for the following purposes:
- Contacting customers who left an inquiry.
- Providing the electrical and consulting services you requested.
- Improving and streamlining the site structure and content displayed on it (based on anonymous statistical analysis).
We do not sell your details and we do not transfer them to third parties for marketing purposes. Information is transferred only to the infrastructure and processing providers we use to deliver the service (listed in the "AI Chat" section below), in cases required by law, or when coordinating with a relevant supplier with your consent.
AI Chat ("Dvir AI")
The site runs a chat powered by a large language model (AI). Using it is your choice — the same service is available by phone or WhatsApp without the chat. We want you to know exactly what is collected, where it goes, and how long it is kept.
What is collected
- Conversation content: the messages you write and the bot's replies.
- Contact details: name and phone number — only if you enter them in the in-chat form. The chat works without them.
- Service context: description of the fault, city or area, and urgency.
- Files: images or documents you choose to upload (for example a photo of an electrical panel).
- Technical data: IP address, used solely for rate limiting and abuse prevention.
Who the information goes to
For the chat to work, information is transferred to the following providers. This is a third-party transfer and we state it explicitly:
- Language model provider (Google): conversation content, including any files you upload, is sent to the model provider for processing in order to generate the reply. If we change providers, we will update this section.
- Upstash (database): stores the conversation and the inquiry for the periods listed below. Data is encrypted at rest and in transit (TLS).
- Telegram: when an inquiry is escalated, a notification is sent to the business owner containing the summary, the contact details you provided, and any files you uploaded.
- Vercel (site hosting): runs the site and the chat, and retains operational logs for a limited period for security and performance purposes.
Retention periods
Information is deleted automatically when the period ends — no request is needed:
- Escalated inquiry (name, phone, city, images) — 24 hours
- Conversation history — 7 days
- Conversation summaries — 30 days
- Response ratings (if you chose to rate) — 30 days
- Operational logs — 7 days
Please note: once an inquiry is escalated, the notification remains in the business owner's Telegram account until he deletes it — just like any message you would have sent him directly. Contact details required to continue providing the service are retained as ordinary customer records, in line with our legal obligations.
Who has access: the business owner only. Access to internal systems requires authenticated sign-in and is restricted to an explicit allowlist.
The bot's output is not binding: chat replies are generated by AI, do not constitute professional advice, and are neither a price quote nor a commitment to an arrival time. Price and scheduling are set by the professional alone.
What you decide: you do not have to provide a name or phone number to ask a question, and you do not have to upload files. Please avoid sharing sensitive information that is not needed to handle the fault (for example medical details or payment card data) — the chat is not intended for that.
External Links
The site may contain links to external sites or services (such as WhatsApp). Use of these services is subject to the privacy policies of those third parties, and we are not responsible for their privacy practices.
Your Rights
Under the Privacy Protection Law, you are entitled to review personal information held about you (if any) and ask to correct or delete it if it is inaccurate or incomplete. For inquiries on this subject, you can contact us via the contact details appearing on the site.
Contact
For any questions regarding this privacy policy, you can contact us:
- Phone: 055-553-3560
- Email: dvirb808@gmail.com